How to get the most out of this, or any book
- Read each chapter twice before going on to the next chapter.
- As you read, stop frequently to ask yourself how you can apply each suggestion.
- Underscore each important idea.
Why am I writing this blog
- To teach is to learn twice.
- Help others.
- Internalize content.
Below are the four sections of this book with a summary of each principle for each of the four sections. I have bolded what I think are keywords but other words and concepts may resonate with you so please read through them all. If you watch my video that goes along with this blog, you will have a chance to win my copy of this book.
Fundamental Techniques in Handling People
- Don’t criticize, condemn, or complain.
- Give honest and sincere appreciation.
- Arouse in the other people an eager want.
Six Ways to Make People Like You
- Become genuinely interested in other people.
- Smile.
- Remember that a person’s name is to that person the sweetest and most important sound in any language.
- Be a good listener. Encourage others to talk about themselves.
- Talk in terms of the other person’s interests.
- Make the other person feel important, and do it sincerely.
Win People to Your Way of Thinking
- The only way to get the best of an argument is to avoid it.
- Show respect for the other person’s opinion. Never say “you are wrong”.
- If you are wrong, admit it quickly and emphatically.
- Begin in a friendly way.
- Get the other person saying “yes, yes”, immediately.
- Let the other person do a great deal of the talking.
- Let the other person feel that the idea is theirs.
- Try honestly to see things from the other person’s point of view.
- Be sympathetic with the other person ideas desires.
- Appeal to the nobler motives.
- Dramatize your ideas.
- Throw down a challenge.
Be a Leader
- Begin with praise and honest appreciation.
- Call attention to peoples mistakes indirectly.
- Talk about your own mistakes before criticizing the other person.
- Ask questions instead of giving direct orders.
- Let the other person save face.
- Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
- Give the other person a fine reputation to live up to.
- Use encouragement. Make the fault seem easy to correct.
- Make the other person happy about doing the thing you suggest.
Eddie Price is the president of Jenesis Software and would love to hear from you. Send him an email at eddie@jenesissoftware.com to chat about anything on your mind.