Five Ways To Improve Customer Service

Five Ways To Improve Customer Service

“There is only one boss – The Customer. They can fire everybody in the company from the chairman on down simply by spending their money somewhere else.” —Sam Walton 1. Track and optimize the customer experience So, how do you know if you’re doing a good...
Leadership: Delegation, Coaching, and Mentoring

Leadership: Delegation, Coaching, and Mentoring

Everyone is a leader. Regardless of your role in a company or in a family, you have leadership responsibilities. Good leaders are always coaching, cultivating and building leaders out of everyone on the team. It is very important to communicate your mission and...
Can You Pass The “One-Month-Off” Test?

Can You Pass The “One-Month-Off” Test?

Can you pass the “one-month-off” test? One thing we’re going to try to accomplish as we think about your future is the “one-month-off” test. If you can take one month off of work, and your business continues to run well, then you have successfully created a...