The SEP interface in Jenesis is driven by your browser. There may be times in Jenesis where you see an error message that says “Object Variable or with Block Variable not set”.
Then the browser screen will come up instead of taking you to SEP and putting in the clients information.
To fix this issue
Solution 1
Step 1: Close all browsers except 1
Step 2: Click on the gear at the top of the browser and choose Internet Options
Step 3: Disable the Smart Screen Filter
Step 4: Click the Security Tab
Step 5: Un-Check ‘Enable Protected Mode’ option and Apply
Solution 2
If this continues to be an issue once you have applied these steps then
Step 1: Click on the gear at the top of the browser and choose Internet Options
Step 2: Go to Advanced Tab
Step 3: Click the Reset Button
Step 4: Repeat Solution 1
For video instruction click here
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