There will be a time in your agency where you have to change scanners. It could be because you just like the most updated technology or it could be that the equipment fails and you are forced. Either way you will need to update Jenesis to use the new equipment. Let me tell you how.
Step 1: Go to either the Client Profile Screen or the Policy Screen
Step 2: Click Images
Step 3: Click Select Source
Step 4: Choose the scanner you want from the list
*You may see two versions of the same scanner. You should generally pick the one labeled TWAIN. But if that doesn’t work try the other.
Click below for video help