Current Job Openings with Jenesis
PHP & MySQL Software Developer
Jenesis Software Inc. – Remote
Jenesis Software is looking for an individual with experience in PHP who can also take user support calls as needed. Full-time will include paid benefits.
You would be working with a small software company that has been in business for almost 20 years. The sales, development, and support teams work very well together and would like to add the right person who enjoys working with others to build and support a quality product and user experience. We provide exemplary customer service and software application support to customers with a wide variety of technical aptitude. A positive attitude and sense of humor are a must in this fast-paced, high-pressure environment.
Our software company has been in business since 1999 and is dedicated to providing our customers with top-quality telephone technical support for our software products.
What we are looking for:
- PHP programming experience
- A passion for customer service
- Strong verbal and written communication skills
- Excellent phone skills
- Sense of logic and creative problem-solving abilities
- Detail-oriented, well-organized work style
- Experience in a fast-paced, sometimes high-pressure environment
- Knowledge of CRM systems and customer ticketing processes
- Self-managed and extreme reliability
- Creation and resolution of Support tickets via phone, email and online chat
- Expanding knowledge of our products and general technical abilities through training and practical experience
- Respond in a timely fashion to all customer inquiries
- Assist in expanding existing knowledge base by creating internal and customer-facing FAQs and blogs
- Provide the best possible customer service to all customers in every situation
- Occasional work outside of normal hours full background check will be performed
Additional Requirement: A full background check is required
- Base plus bonus potential
- 100% paid health benefits with BCBS after 60 days for a full-time position. 401(k) offered.
- Time away is not mandated or limited, as long as you are meeting your goals and the goals of the organization
- Working with a small team in an extremely transparent organization. We work hard and we have fun.
Job Type: Full-time